Return Policy
All sales are considered final, though exchanges can be made on merchandise if is not to your satisfaction. If the item is in stock and is not a pre-order, special order, or event-specific-design, you have 30 calendar days to exchange an item from the date you received it. To be eligible for an exchange of qualifying merchandise purchases, your item must be unused, new condition in the original packaging containing the receipt or proof of purchase. You are responsible for return shipping. UKC will provide return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). No returns or exchanges will be accepted on International orders.
For additional guidance, please email store@ukcdogs.com
Shipping
- We can ship all merchandise to virtually any address in the USA & Canada.
- For event clothing pre-order merchandise, orders will be filled and shipped in batches as the orders are received. Please allow approximately 3-4 weeks for processing and delivery once the order has been placed.
- To provide you with the best products in the timeliest manner, UKC works closely with a large network of various product and service vendors. Many items are shipped directly from the UKC office in Kalamazoo, Michigan. Certain products will arrive to you from a trusted vendor establishment. In some circumstances, you may receive multiple shipments from different locations or vendors on different days depending on items ordered. If you receive only part of your order, rest assured the remaining items will still be sent to you shortly.
- United States: Shipping within the US is free over $49! (Flat rate of $9.95 otherwise.)
- Canada: Shipping fees are waived on Canadian orders over $69 USD. (Canadian flat rate shipping is $14.95 otherwise.) UKC cannot guarantee speed of delivery outside the US, so please be patient with international shipping of merchandise. No returns or exchanges will be accepted on International orders.
Pricing and availability subject to change at any time.